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Reptile One FAQ

Products & Spare Parts:
How/where can I purchase spare parts?
My product isn't working as it should. Who do I speak to?
Register Your Product:
How do I register my Reptile One product?
Replacement & Warranty:
How can I receive a replacement under warranty?
I have lost my receipt; can I still claim my warranty?
Instruction Manual:
The instructions aren't clear, who can I speak to?
Where can I find a copy of the instruction manual?
Purchase Reptile One's Products:
Can I buy directly from Reptile One?
I saw a product that I would like to purchase, but my local Reptile One retailer doesn't stock it, what are my options?
Why don't you have prices on your website?
Where can I buy your products?
Feedback:
Where can I forward my feedback?

 

 

 

 

 

 

 

Q: How/where can I purchase spare parts?

A: You can contact the original store of purchase to check the availability of spare parts. If they do not have them available and are not able to order them in, you can check with your nearest stockist. You can find your nearest stockist by visiting www.reptileone.com.au/find-a-stockist  

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Q: My product isn't working as it should. Who do I speak to?

A: Firstly, check your instruction manual under the troubleshooting section to see if the issue is a common problem which can be rectified easily. If you have misplaced your instruction manual, we have our instruction manuals on our website which can be found at www.reptileone.com.au/instruction-manual

If the issue cannot be resolved through the troubleshooting section, please speak to your original store of purchase for all aftercare enquiries.

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Q: How do I register my Reptile One product?

A: You can register your product by going to www.reptileone.com.au/product-registration

By registering your product, you verify ownership of your Reptile One product, and register your guarantee. The standard guarantee period commences from the date of purchase.

The benefits given to the purchaser by the manufacturers guarantee are in addition to all other rights and remedies which the purchaser has in respect of the equipment under the legislation of the appropriate country of purchase.

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Q: How can I receive a replacement under warranty?

A: Please ensure you read the terms of warranty carefully.

As per your manufacturers' warranty, all claims for repair or replacement must be made at the original store of purchase with your proof of purchase. A replacement will only be issued if the product is unable to be repaired.

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Q: I have lost my receipt; can I still claim my warranty?

A: As per your manufacturers' warranty, the original and dated proof of purchase (receipt) must be supplied with all goods claim.

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Q: The instructions aren't clear, who can I speak to?

A: Your retailer can help and guide you through the instructions. If they are unable to assist you, you can contact our customer care team via our enquiry form

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Q: Where can I find a copy of the instruction manual?

A: Our instruction manuals can be found at www.reptileone.com.au/instruction-manual

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Q: Can I buy directly from Reptile One?

A: Reptile One is a brand of Kong's Australia. Kong's Australia is a wholesaler/ distributor which means we can only supply our products to stockists of Reptile One. We do not sell directly to the public.

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Q: I saw a product that I would like to purchase, but my local Reptile One retailer doesn't stock it, what are my options?

A: You can ask your Reptile One retailer to order it in for you. Alternately refer to our website www.reptileone.com.au/find-a-stockist to find a retailer close to you, who may have your product, or be happy to order one in for you.

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Q: Why don't you have prices on your website?

A: Reptile One is a brand of Kong's Australia. Kong's Australia is a wholesaler/ distributor refreshing stockists of Reptile One, which means we can only supply our products and prices to stockists of Reptile One. For pricing enquiries, please refer to your retailer.

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Q: Where can I buy your products?

A: Reptile One products are available Australia wide. To find your nearest retailer please visit our website www.reptileone.com.au/find-a-stockist

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Q: Where can I forward my feedback?

A: Kong‘s Australia is an Australian owned company and a wholesaler and developer of quality, value for money products to care for your reptiles. At Kong's we know that your reptiles are members of your family, as they are in ours. The company aims to continue to be a leader in the reptile industry and is continually searching for ways to improve its products and expand its range. Your feedback is fundamental to our company and we welcome all feedback. You can contact our customer care team via our enquiry form.

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Hints, Tips & Troubleshooting

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