Reptile One FAQ
Products & Spare Parts
How/where can I purchase spare parts?
My product isn't working as it should. Who do I speak to?
Register Your Product:
How do I register my Reptile One product?
A: You can register your product by going to www.reptileone.com.au/product-registration
By registering your product, you verify ownership of your Reptile One product, and register your guarantee. The standard guarantee period commences from the date of purchase.
The benefits given to the purchaser by the manufacturers guarantee are in addition to all other rights and remedies which the purchaser has in respect of the equipment under the legislation of the appropriate country of purchase.
Replacement & Warranty:
How can I receive a replacement under warranty?
A: Please ensure you read the terms of warranty carefully.
As per your manufacturers' warranty, all claims for repair or replacement must be made at the original store of purchase with your proof of purchase. A replacement will only be issued if the product is unable to be repaired.
I have lost my receipt; can I still claim my warranty?
Instruction Manual:
The instructions aren't clear, who can I speak to?
A: Your retailer can help and guide you through the instructions. If they are unable to assist you, you can contact our customer care team via our enquiry form
Where can I find a copy of the instruction manual?
Purchase Reptile One's Products:
Can I buy directly from Reptile One?
I saw a product that I would like to purchase, but my local Reptile One retailer doesn't stock it, what are my options?
Why don't you have prices on your website?
Where can I buy your products?
Feedback:
Where can I forward my feedback?
